Build Your Own Service Model

ServRight "Build Your Own" Service Model

All Service Options provided via Contract or Billable:

  • Parts & Labor OR Labor Only
  • Managed Print Services
    • Pay Per Click (PPC) for Printers
  • Multiple Coverage and Response Options (NBD, 4 HR, 24x7)
  • Total Hands on Support of Technician Before, During, and After Call by Senior Engineer
  • Quality Control of Service Orders
    • Escalates Key SLA Measurements
    • ETA, Onsite 2+ Hours, Multiple Calls
  • Escalation Processes
    • Loaner, Manufacturer, SSE, Replace
  • 100% Customer Follow-up Available
  • Call Closing Checklist
  • Multi-Year and Qty Discounts
  • Warranty Uplift Agreements
  • Extended Warranty Agreements
  • Advance Exchange/Depot Repair